1. We follow a No Return, No Exchange policy.
- Items are fully inspected and carefully packed before shipping them out to make sure items are delivered in good conditions. We are not liable for the damage caused by mishandling of local courier.
2. We are not liable for any lost item.
- Once the item is shipped out, we are no longer in the possession, care or control of the item. However, we will render out utmost assistance.
3. All items are exclusive of shipping fees (unless otherwise stated)
4. No backing out or cancellation once you have submitted an order form.
- Filled out order forms means you have read/agreed/fully understand the given terms and conditions.
For Pre-order items
1. Estimated time of arrival (ETA) is just an approximation
- Arrival of goods is usually 2 weeks after the cut-off period. However, due to unexpected circumstances (e.g. atmospheric conditions, custom clearances, and others); estimated arrival of the items will be arriving after the correct or expected time. If you’re not willing to wait, then don’t submit an order form. Rushing us won’t change anything.
2. We reserve the right to extend/cancel Pre-orders
- Extension/cancellation of Pre-order is up to our own discretion. A full refund will be giving in the event of Pre-order cancellation.
3. All Pre-order items are subjected to availability.
- The inventory we received from our supplier is accurate at the time of listing. However, our supplier may experience high sales volume; some items may be temporarily unavailable. In some instances that the item is unavailable, we will inform you before-hand. You can then choose to either change your order or request for a cancellation & refund.
4. An initial payment must be made first.
- We require a 50% downpayment before processing your orders. After submitting an order form, we only give a maximum of three (30 days grace period. Note that initial payment is NON-REFUNDABLE
*General TERMS & CONDITIONS still apply for Pre-Order items
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